Refund policy

Return & Refund Policy

Last Updated: June 17, 2025

Thank you for shopping with Prime Watch Tick.

We are committed to providing a transparent, fair, and customer-friendly return and refund process.

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Shipping Information
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Orders are inspected, packed, and prepared for shipment after order confirmation.

Order Processing Time:
1–3 business days

Estimated Shipping Time:
6–12 business days

Estimated Total Delivery Time:
7–15 business days

Please note:

• Delivery times may vary due to weather conditions, peak seasons, customs clearance, or carrier delays.

• All orders include shipment tracking information.

• Products may be shipped from our fulfillment and logistics partners.

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Returns & Exchanges
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We may accept returns or exchanges in the following situations:

• The item arrived damaged or defective

• The item received differs from the order placed

• Customer-requested returns for unused items

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Return Eligibility Period
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Return requests must be submitted within 30 days of the delivery date.

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Return Eligibility Requirements
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To qualify for a return, the item must:

• Be unused and unworn

• Be in clean and resalable condition

• Include all original accessories, packaging, and documentation

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Return Process
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Before returning any item, please contact us for return authorization and instructions.

Email:
support@primewatchtick.com

Returns sent without prior authorization may not be accepted.

Once approved, we will provide return instructions and the appropriate return address.

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Return Shipping Costs
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If the return is due to:

• A defective product

• Shipping damage

• An order fulfillment error

Prime Watch Tick will cover the return shipping costs.

For customer-requested returns, return shipping costs are the responsibility of the customer.

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Restocking Fees
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We do not charge restocking fees.

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Refunds
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After the returned item has been received and inspected, refunds are typically processed within 3–7 business days.

Refunds will be issued to the original payment method used for the purchase.

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Exchanges
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If replacement inventory is available, an exchange item will be shipped.

If a replacement is unavailable, a refund will be issued instead.

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Non-Returnable Items
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Returns and refunds cannot be accepted for:

• Used or worn items

• Products damaged due to customer misuse or negligence

• Items missing original accessories or packaging

• Return requests submitted more than 30 days after delivery

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Return Address
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Returns must be sent only after receiving authorization and instructions from our support team.

Prime Watch Tick Returns Department

1-7-7 Ogura,
Kanda-machi, Miyako District,
Fukuoka 800-0353,
Japan

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Contact Information
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For questions regarding returns, exchanges, or refunds, please contact:

Email:
support@primewatchtick.com

Website:
https://primewatchtick.com/

Our customer support team typically responds within 1–2 business days.