Shipping policy
Shipping Policy
Last Updated: June 17, 2025
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Shipping Information
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At Prime Watch Tick, we are committed to providing a reliable and transparent shipping experience for our customers.
We work with trusted shipping carriers and logistics partners to ensure orders are delivered safely and efficiently.
Shipping methods are selected based on the destination, product type, and available carrier services.
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Shipping Destinations
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We currently ship to:
• Japan
• United States
• Other eligible countries and regions
Available shipping destinations can be confirmed during the checkout process.
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Order Processing Time
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Orders are inspected, packed, and prepared for shipment after order confirmation.
Processing Time:
1–3 business days
Business days are Monday through Friday, excluding public holidays.
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Estimated Delivery Time
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After shipment, estimated delivery time is generally:
6–12 business days
Delivery times may vary depending on destination, customs clearance, weather conditions, carrier operations, and other factors beyond our control.
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Estimated Total Delivery Time
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The estimated total delivery timeframe is:
7–15 business days
During peak seasons, holidays, or periods of high shipping volume, delivery times may be longer than usual.
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Order Tracking
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All orders include shipment tracking information.
Once your order has been shipped, a shipping confirmation email containing tracking details will be sent to you.
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Shipping Costs
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We offer free standard shipping on eligible orders.
Additional shipping charges may apply for certain destinations, remote locations, or special delivery requirements.
If additional charges apply, they will be displayed before or during checkout whenever possible.
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Shipping Delays
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Delivery delays may occur due to:
• Severe weather conditions
• Carrier or logistics disruptions
• Customs inspections and clearance procedures
• Peak holiday seasons
• Events beyond our reasonable control
While we make every effort to minimize delays, Prime Watch Tick is not responsible for indirect losses resulting from carrier-related delivery delays.
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Undeliverable Packages
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If a package is returned due to:
• Incorrect shipping information
• Refused delivery
• Failure to collect the package
Additional shipping fees may be required for reshipment.
Customers are responsible for providing accurate shipping information when placing an order.
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Lost or Damaged Shipments
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If your order is lost or arrives damaged during transit, please contact us as soon as possible.
After reviewing the situation, we may offer a replacement, exchange, or refund when appropriate.
Customers should inspect delivered packages promptly upon receipt.
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Returns & Refunds
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For complete information regarding returns, exchanges, and refunds, please review our Return & Refund Policy:
https://primewatchtick.com/policies/refund-policy
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Contact Information
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Prime Watch Tick
Website:
https://primewatchtick.com/
Email:
support@primewatchtick.com
Phone:
070-8528-2255
Business Hours:
Monday – Friday
10:00 AM – 5:00 PM (Japan Standard Time)
Closed on weekends and public holidays.
Our customer support team typically responds within 1–2 business days.