Legal notice
Last Updated: May 12, 2026
yorokobistore.com operates this online store and provides jewelry, apparel, and related accessories to customers located in the United States, United Kingdom, European Union, Japan, and other supported regions.
Please review the following information regarding our business operations, payment terms, shipping procedures, returns, and customer support policies.
Seller Information
Store Name
yorokobistore.com
Business Operator
HOANG TUAN ANH
Business Address
1-7-7 Ogura, Kanda-machi
Miyako-gun, Fukuoka 800-0353
Japan
Phone Number
+81-70-8528-2255
Email Address
Website
Product Pricing
Product prices are displayed on each product page.
All prices are listed in the applicable store currency and may be subject to taxes depending on your location and applicable regulations.
Additional Fees
- Applicable taxes
- Shipping fees: Free Shipping
Additional shipping charges may apply to certain remote areas, special delivery regions, or expedited shipping requests.
Accepted Payment Methods
We currently accept the following payment methods:
- Credit Cards
(Visa / MasterCard / American Express / JCB) - PayPal
- Apple Pay
- Google Pay
Payment providers may conduct additional verification procedures for fraud prevention and transaction security purposes.
Payment Timing
Payment is processed and charged at the time the order is placed.
Orders will not enter processing until payment authorization has been successfully completed.
Order Processing Time
After your order is confirmed, products will undergo inspection, quality control, packaging, and shipment preparation.
- Processing Time: Typically 1–2 business days
Business days exclude weekends and public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly extended.
Shipping Time
Estimated shipping time after dispatch is typically 4–5 business days.
Delivery times may vary depending on:
- Destination country or region
- Customs clearance procedures
- Weather conditions
- Carrier operations
- Local logistics circumstances
Estimated Total Delivery Time
The estimated total delivery timeframe from order confirmation is typically 5–7 business days.
Please note that delays may occasionally occur during periods of high shipping volume, severe weather, customs inspections, or transportation disruptions.
Tracking Information
All orders include shipment tracking.
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
Please allow approximately 24–72 hours for tracking updates to appear after shipment confirmation.
Returns, Exchanges & Refunds
Customers may request a return, exchange, or refund within 30 days of receiving the order.
We accept eligible returns under the following conditions:
- Defective products
- Products damaged during shipping
- Incorrect items shipped
- Eligible customer preference returns in accordance with our Refund Policy
To request a return or exchange, customers must contact us before sending any items back.
Non-Eligible Return Situations
Returns or exchanges may not be accepted under the following conditions:
- Products that have been used, worn, washed, or altered
- Damage caused by improper customer handling
- Return requests submitted after the eligible return period
- Unauthorized returns sent without prior approval
- Missing original packaging or product components
Return Shipping Costs
If a product is confirmed to be defective, damaged, or incorrectly shipped, return shipping costs will be covered by our store.
For customer preference returns, return shipping responsibility may vary depending on the customer’s location and applicable consumer protection laws.
Additional return instructions will be provided by our support team after approval.
Refund Processing
Refunds are processed after the returned item has been received and inspected.
- Estimated Refund Processing Time: 3–7 business days
Refunds will be issued to the original payment method used during checkout.
Financial institutions or payment providers may require additional time to complete the refund transaction.
Delivery Delays
Shipping delays may occur due to:
- Weather conditions
- Transportation disruptions
- Customs procedures
- Peak shopping seasons
- Carrier or logistics provider issues
We are not responsible for delays caused by external logistics or customs-related circumstances beyond our reasonable control.
Failed Delivery & Incorrect Address
If delivery cannot be completed due to customer unavailability, incorrect address information, refusal of delivery, or failure to arrange redelivery within the carrier holding period, the package may be returned.
Additional reshipping fees may apply in such cases.
Customers are responsible for ensuring that shipping information is accurate at the time of purchase.
Lost or Damaged Packages
If a package is lost or damaged during transit, please contact us as soon as possible.
After verification with the shipping carrier, we will provide an appropriate replacement, reshipment, or refund solution where applicable.
Customers are encouraged to inspect delivered packages promptly upon arrival.
Consumer Rights Notice
Customers located in the United States, United Kingdom, and European Union may have additional rights under applicable consumer protection laws and regulations.
Nothing in this policy limits any statutory rights that may apply under local law.
Business Hours
Monday – Friday
10:00 AM – 5:00 PM (JST)
We typically respond to inquiries within 1–2 business days.
Contact Information
For shipping, payment, return, or order-related inquiries, please contact us: