Refund policy

Last Updated: May 12, 2026

Thank you for shopping with yorokobistore.com. We are committed to providing a transparent, fair, and customer-friendly shopping experience for customers in the United States, United Kingdom, European Union, and other supported regions.

Please review this Refund & Return Policy carefully before placing an order.

Shipping & Delivery

All orders are carefully processed, inspected, and packaged prior to shipment.

Order Processing Information

Order Cut-off Time: GMT+9 (Japan Standard Time)
Processing Time: 1–2 business days
Shipping Time: 4–5 business days
Estimated Total Delivery Time: 5–7 business days

Delivery times may vary depending on destination country, customs clearance, weather conditions, holidays, peak seasons, or carrier-related delays.

Business days exclude weekends and public holidays.

Return Eligibility

Customers in the United States, United Kingdom, European Union, and other eligible regions may request a return, exchange, or refund within 30 days of receiving the product.

We accept eligible returns under the following conditions:

The product is defective
The product was damaged during shipping
The wrong item was delivered
The item remains unused and in its original condition
The return request is submitted within the eligible return period

Customer Preference Returns

For customers in the United States and United Kingdom, returns due to change of mind, incorrect size selection, or incorrect item selection may be accepted within 30 days of delivery.

To qualify for a customer preference return:

The item must be unused and in original condition
Original packaging must be included
The customer must contact us before returning the item

Please note that return shipping costs for customer preference returns may be the responsibility of the customer unless otherwise required by local consumer protection laws.

Return Shipping Costs

If the item is confirmed to be defective, damaged, or incorrectly shipped, return shipping costs will be covered by our store.

For approved returns, return instructions and shipping details will be provided by our support team.

Non-Returnable Situations

Returns or exchanges will not be accepted under the following conditions:

The item has been used, worn, washed, or altered
The item was damaged due to improper customer handling
The return request is submitted after the eligible return period
The item is returned without prior authorization
The product is missing original packaging or components

How to Request a Return

To initiate a return or exchange, please contact us at:

📧 support@yorokobistore.com

Please include:

Your order number
Description of the issue
Photos or videos showing the issue (if applicable)

Returns sent without prior authorization may not be accepted.

Return Address

Return instructions and the appropriate return address will be provided after the return request has been approved.

Depending on your location, returns may be processed through regional return centers or logistics partners in the United States, United Kingdom, European Union, or Asia.

Refund Processing

Once the returned item has been received and inspected:

Refunds will be issued to the original payment method used for the purchase
Refund processing time is typically 3–7 business days

Please note that banks, credit card providers, or payment processors may require additional processing time.

Exchanges

If a replacement item is available, we will send a replacement at no additional cost.

If the item is unavailable or out of stock, a full refund will be issued instead.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible.

After verification with the shipping carrier, we will provide an appropriate replacement or refund solution.

United States Consumer Notice

Customers located in the United States may have additional rights under applicable state consumer protection laws.

Nothing in this policy limits any rights that may apply under applicable U.S. consumer protection regulations.

European Union & United Kingdom Customers

Customers located in the European Union or United Kingdom may have additional consumer rights under applicable laws, including the right to withdraw from certain purchases within 14 days of delivery.

These rights apply where required by law and do not affect your statutory consumer rights.

Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us: