Shipping policy
Last Updated: May 12, 2026
Thank you for shopping with yorokobistore.com. We are committed to providing reliable, transparent, and secure shipping services for customers in the United States, United Kingdom, Japan, European Union, and other supported regions.
Please review the following shipping information carefully before placing an order.
Shipping Method
We ship our jewelry, apparel, and related accessories through trusted international shipping carriers and logistics partners.
Depending on product availability, destination country, and operational efficiency, orders may be shipped from regional fulfillment facilities to ensure safe and timely delivery.
Shipping carriers may vary depending on the destination and order contents.
Shipping Destinations
We currently ship to:
- United States
- United Kingdom
- Japan
- European Union
- Other eligible international destinations
Available shipping destinations will automatically appear during checkout based on the shipping address entered by the customer.
Order Cut-Off Time
Orders placed before:
5:00 PM (Japan Standard Time / GMT+09:00)
will typically begin processing on the same business day.
Orders placed after the cut-off time may begin processing on the following business day.
Business days exclude weekends and public holidays.
Order Processing Time
After an order is placed, products undergo:
- Order verification
- Quality inspection
- Packaging
- Shipment preparation
Estimated Processing Time:
1–2 business days
Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Shipping Time
Estimated delivery time after shipment is typically:
4–5 business days
Delivery estimates may vary depending on:
- Shipping destination
- Carrier operations
- Customs clearance procedures
- Weather conditions
- Local transportation and logistics factors
International shipments may occasionally experience delays beyond our control.
Estimated Total Delivery Time
Estimated total delivery time, including processing and shipping, is typically:
5–7 business days
Please note that delays may occur during:
- Peak shopping seasons
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Carrier-related operational delays
Delivery estimates are not guaranteed and should be considered approximate.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Customers may use the provided tracking number to monitor shipment progress.
Please allow approximately 24–72 hours for tracking information to update after shipment confirmation.
Shipping Fees
We offer free standard shipping on all eligible orders.
If additional shipping fees apply for remote areas, extended delivery zones, or special shipping services, the applicable charges will be clearly displayed during checkout prior to payment confirmation.
Taxes & Duties
United Kingdom (UK)
Where applicable, VAT may be included in product pricing in accordance with local regulations.
Customers generally will not be required to pay additional import duties upon delivery unless otherwise stated.
United States (US)
Applicable sales tax may be calculated during checkout depending on the shipping destination and local tax requirements.
International Orders
For international shipments outside the United States and United Kingdom, customs duties, import taxes, or related fees may apply depending on local regulations.
Customers are responsible for complying with local import requirements and paying any applicable customs-related charges.
Shipping Delays
Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:
- Weather conditions
- Customs clearance procedures
- Transportation disruptions
- Carrier operational delays
- High seasonal shipping volume
- Global logistics interruptions
We appreciate your patience and understanding in such situations.
Incorrect Address & Failed Delivery
Customers are responsible for ensuring that shipping information is complete and accurate at the time of purchase.
If delivery cannot be completed due to:
- Incorrect shipping information
- Failed delivery attempts
- Refused delivery
- Customer unavailability
the shipment may be returned by the carrier.
Additional reshipping fees may apply in these situations.
Lost or Damaged Packages
If your package is lost or arrives damaged during transit, please contact us as soon as possible.
After verification with the shipping carrier, we will provide an appropriate replacement, reshipment, or refund solution where applicable.
Customers should inspect delivered packages promptly upon arrival.
Consumer Rights Notice
Customers located in the United States, United Kingdom, and European Union may have additional rights under applicable consumer protection laws.
Nothing in this Shipping Policy limits any statutory rights available under local law.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Business Hours:
Monday – Friday
10:00 AM – 5:00 PM (JST)
We typically respond within 1–2 business days.